Privacy Policy | eClinic

About this policy

This Privacy Policy describes how eClinic, a healthcare technology product developed by Vefytech Pvt Ltd, handles information in connection with its website, platform, and related services. The final policy must identify the responsible legal entity, its verified contact details, and the services covered by this notice.

Information we may collect

Depending on the features enabled, eClinic may process information such as names, contact details, account credentials, appointment details, clinic information, technical logs, and communications submitted through the platform. Information collected will depend on how the platform is configured and used.

Healthcare information

If healthcare features are enabled, the platform may process health-related information, medical histories, prescriptions, reports, or other clinical records. Such information must be collected and processed only where legally permitted and with appropriate safeguards, permissions, and authorisation.

How information is used

Information may be used to provide and maintain platform functionality, manage user accounts, support appointment workflows, facilitate communication between patients and healthcare providers, improve reliability, prevent misuse, and meet applicable legal obligations.

Roles and responsibilities

Vefytech Pvt Ltd provides the eClinic technology platform. Depending on the service arrangement and applicable law, a healthcare provider may independently determine how patient information is collected and used, while Vefytech may process information to operate or support the platform. The actual roles and responsibilities must be documented for each deployment.

Sharing of information

Information may be made available to authorised users, relevant healthcare providers, hosting providers, technical service providers, or other parties where necessary to deliver the service or comply with legal obligations. Information must not be shared beyond the applicable permissions and lawful purposes.

Data storage and retention

Information will be retained only for the period justified by the relevant service requirements, contractual arrangements, and applicable law. The final policy must specify the actual storage arrangements, retention periods, deletion procedures, and any relevant cross-border data transfers.

Data security

Reasonable and appropriate technical and organisational safeguards should be used to protect information against unauthorised access, disclosure, alteration, loss, or destruction. No internet-based service can guarantee absolute security.

Cookies and analytics

The website may use essential storage technologies, cookies, analytics, or similar tools if enabled. The final policy must identify the technologies actually used, explain their purposes, and describe any applicable consent and preference controls.

Your privacy rights

Depending on applicable law and the user's relationship with eClinic, individuals may have rights to access, correct, update, erase, or otherwise exercise control over their personal information. Requests may be subject to legal requirements, medical record retention obligations, and verification of identity.

Children's information

Where the platform is used for children's healthcare, personal information must be handled in accordance with applicable requirements concerning parental or guardian authorisation, consent, and the protection of children's data.

Changes to this policy

This Privacy Policy may be updated when the platform, its services, or applicable legal requirements change. The published version should identify its effective date and explain how material changes will be communicated.

Privacy contact

For privacy-related questions or requests, contact the verified privacy contact designated by Vefytech Pvt Ltd or the relevant healthcare provider. The published policy must include an appropriate email address and any other legally required contact details.

Contact

Visit our Contact Us page for available contact options.