Terms of Service

Acceptance of terms

These Terms and Conditions govern access to and use of eClinic, a healthcare technology product developed by Vefytech Pvt Ltd. By accessing or using the platform, users agree to the applicable terms. Users who do not agree should discontinue use of the service.

About eClinic

eClinic is a technology platform intended to support healthcare-related administrative and digital workflows. The precise features available may vary by deployment, subscription, configuration, and the healthcare provider using the platform.

Eligibility and authorised use

Users must provide accurate information, use the platform only for lawful purposes, and comply with applicable account and access requirements. Where an account is created on behalf of a clinic or organisation, the user must have appropriate authority to act on its behalf.

Healthcare services

Unless expressly stated otherwise in a specific service agreement, Vefytech Pvt Ltd provides technology and software services rather than medical diagnosis, treatment, or independent healthcare services. Medical decisions remain the responsibility of appropriately qualified healthcare professionals.

No emergency service

eClinic must not be relied upon as an emergency response service unless a specific feature expressly provides such a service. In a medical emergency, contact the appropriate local emergency service or visit an emergency healthcare facility.

Appointments and communications

Appointment requests, reminders, messages, and other workflows are subject to the features enabled by the relevant healthcare provider. A request submitted through the platform does not constitute a confirmed appointment unless confirmation is expressly provided.

User responsibilities

Users must maintain the confidentiality of their login credentials, provide accurate information, protect access to their devices, and promptly report suspected unauthorised account access. Users must not misuse the platform, interfere with its operation, or attempt to access information without authorisation.

Healthcare provider responsibilities

Healthcare providers are responsible for the accuracy of the information they supply, their professional decisions, their applicable licences and registrations, and their compliance with laws governing patient care, medical records, patient communications, and their use of the platform.

Acceptable use

Users must not use eClinic for unlawful activities, fraudulent transactions, unauthorised data collection, malicious software, security testing without permission, or any activity that infringes another person's rights or compromises platform security.

Third-party services

The platform may depend on third-party services such as hosting, messaging, payment processing, or other integrations. Those services may be governed by their own terms and privacy policies. The final terms must identify material third-party dependencies where appropriate.

Availability and maintenance

Vefytech Pvt Ltd will make reasonable efforts to maintain platform availability, but uninterrupted or error-free operation is not guaranteed. Maintenance, technical failures, network issues, security incidents, and third-party outages may affect access.

Intellectual property

Unless otherwise agreed in writing, eClinic's software, branding, design, documentation, and associated intellectual property remain the property of their respective owners. Users receive only the rights necessary to use the platform as permitted under the applicable agreement.

Fees and payment

Any subscription charges, implementation fees, taxes, payment schedules, renewal conditions, and other commercial terms will be specified in the relevant quotation, order form, or service agreement. No fee should be assumed where none has been agreed or disclosed.

Suspension and termination

Access may be suspended or terminated in accordance with the applicable agreement where necessary to address unlawful use, security risks, non-payment of agreed fees, material breaches, or other legitimate grounds. Applicable patient access, data export, retention, and continuity requirements must be respected.

Disclaimers and liability

To the extent permitted by applicable law, the platform is provided subject to its documented service scope and limitations. Nothing in these terms excludes liability that cannot legally be excluded or limits rights that users cannot waive under applicable law. Any additional limitations must be reviewed and agreed before publication.

Changes to these terms

These terms may be updated to reflect changes in the platform, business arrangements, or applicable law. Material changes should be communicated where required, and the effective date of the published version must be stated.

Governing law and disputes

The applicable governing law, jurisdiction, and dispute resolution procedure must be specified in the final approved terms after considering the contracting entity, customer agreements, and applicable legal requirements.

Contact information

For questions about these terms or the eClinic platform, contact Vefytech Pvt Ltd using the verified contact details published on the official website or in the applicable service agreement.

Contact

Visit our Contact Us page for available contact options.